Most of the orders placed before 3pm are shipped on the same day

Same day delivery in Chennai if order is placed within 12 pm and next day delivery in Bangalore if order is placed within 4 pm.

Certain items, such as special order or oversized may not qualify for free shipping. ( over sized means above 30kg volumetric )

(NOTE: If you should return your purchase, the cost of shipping will be deducted from your credit or refund.)

Our working hours for logistics are 10 am- 6 pm, Monday - Saturday. This means that the order placed on Saturday will be shipped by Monday.

We
Request all our customers to take an unboxing video of the product received , so if any defects or damages is found we will provide replacement or refund If you
are not  completely satisfied with any product, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 2  days from the Delivery date.

Should
you find it necessary to return any merchandise, it must be shipped within this 4-day guarantee period. All returned items must be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse.Please pack the item properly, as it was delivered to you, so that there is no damage or dents during return shipment process. Otherwise the return will either be refused or subject to a 15% restocking fee.

Refunds
are made for product value only, excluding shipping and handling charges, unless you have received a damaged or defective product. Products received with physical damage must be reported to us within 2 days of the delivery date.

Terms & conditions for return process:

All return
items must include original packaging along the owner’s manual, warranty card
and should not show any wear or abuse with the product.

The following items are non-returnable except for defects:

Return Process :

If you would like to return a product, it is required to contact us as soon as
possible at +91-9600142602 or email us to info@chennaimusicals.com .

We will be sharing a return transit slip or we will provide a number for authorization
of return

Please pack the product .properly, as it was delivered to you, so that there is no
damage or dents during return shipment process.

Please send your return to:

CHENNAI MUSICALS

No.90 Grand Northern Trunk Road, Bypass,

opposite to Ramalakshmi Paradise,

Madhavaram, Chennai,

Tamil Nadu 600110

Mobile 6374515264

The refund will be initiated only after the package has
been received back at our warehouse in Chennai

The
refund amount will be transferred, as per banking and payment gateway norms, within five business days of the receipt of the returned shipment at our store.

For
further information on our guarantees, shipping, and return policies, please
contact us.