We Request all our customers to take an unboxing video of the product received , so if any defects or damages is found we will provide replacement or refund

If you are not  completely satisfied with any product, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 2  days from the Delivery date.

Should you find it necessary to return any merchandise, it must be shipped within this 4-day guarantee period. All returned items must be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse.Please pack the item properly, as it was delivered to you, so that there is no damage or dents during return shipment process. Otherwise the return will either be refused or subject to a 15% restocking fee.

Refunds are made for product value only, excluding shipping and handling charges, unless you have received a damaged or defective product. Products received with physical damage must be reported to us within 2 days of the delivery date.

Terms & conditions for return process:

All return items must include original packaging along the owner’s manual, warranty card and should not show any wear or abuse with the product.

The following items are non-returnable except for defects:

  • Opened or used sets of strings, boxes of reeds,
  • Computer software, Audio interface, Midi Keyboards (or any other product that require registration in order to be used. Once                 registered, the product cannot be reassigned to another user and therefore, we cannot accept the return)
  • Internal earphones, earplugs, traditional and ethnic wind instruments, Saxophone, harmonicas etc. (hygiene issues),
  • Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues.
  • Drumheads and sticks, books, cassettes, CDs, DVDs, and videos.
  • Digital Pianos 88 Keys.
  • Any instrument, whose serial number is missing, altered or tampered.
  • Products purchased as open box cannot be returned. Open Box products have been tested and are guaranteed to be functional. If your open box product is non-functional, please contact us.

Return Process :

If you would like to return a product, it is required to contact us as soon as possible at +91-9600142602 or email us to info@chennaimusicals.com .

We will be sharing a return transit slip or we will provide a number for authorization of return

Please pack the product .properly, as it was delivered to you, so that there is no damage or dents during return shipment process.

Please send your return to:

CHENNAI MUSICALS

No.90 Grand Northern Trunk Road, Bypass,

opposite to Ramalakshmi Paradise,

Madhavaram, Chennai,

Tamil Nadu 600110

Mobile 6374515264

 

The refund will be initiated only after the package has been received back at our warehouse in Chennai

The refund amount will be transferred, as per banking and payment gateway norms, within five business days of the receipt of the returned shipment at our store.

For further information on our guarantees, shipping, and return policies, please contact us.